Ojedi is a specialty luxury brand. Each item is individually sourced. Each product is individually handcrafted and we provide a limited number of each stocked item. This ensures that the product you purchase is of quality and unique.
What methods of payment do you accept?
We accept VISA, MasterCard, Discover, American Express and PayPal.
When will my order ship?
Orders will be shipped within 3 business days. We strive for a 24 hour turnaround time, but orders can take up to 3 days to ship. Large orders may take additional time but we will contact you if there is any delay. Shipments are always prepared in the order they are received. We ship with UPS and USPS Priority for orders within the United States and Canada. For international shipping, a special arrangement must be made. Please, email us about international shipping rates before placing an order. To request expedited shipping, please email customercare at ojedi.com with your order number as soon the order is placed.
How do you ship?
We ship with UPS and United States Priority Mail.
Where do you ship?
We can ship anywhere in the world. For international shipping, a special arrangement must be made. Please, email us about international shipping rates before placing an order.
How do I cancel my order?
You may cancel your order within 1 hour of placing it. To do so, please email us immediately to ensure the order is properly canceled. Orders canceled after one hour time frame will be assessed a processing fee, which is 15% of your order’s subtotal. Please be certain of what you are ordering prior to completing your order. If you request a change to your order, we will make every effort to make the adjustment, but cannot guarantee that change requests will be honored because orders are prepared and shipped as quickly as possible.
How do I change incorrect shipping address on order?
Please be advised that if you (the customer) provide us (Ojedi) with an incorrect shipping address, or if you request a reroute of your package, UPS will assess a $10 service fee. Whether you make an error when the order is placed or if you request address change after the order ships, the customer will be responsible for this fee. If Ojedi makes an error when generating your shipping label, we will pay the fee.
How do I use previous discounts for current orders?
Orders cannot be canceled or changed to take advantage of discounts. In fairness to all customers, we will not adjust invoices for discounts and promotions that were not in effect at the time your order was placed.
What are the hours for customer care?
Ojedi.com is available 24-hours a day. The customer care department is available Monday to Saturday from 10AM to 5PM (Eastern Standard Time). Orders placed on Saturday and Sunday will be shipped within 3 business days.
How do I shop online?
To shop with Ojedi.com, you will need to create an account by clicking the "Register/Login" link at the top navigation bar. Once an account is created, browse any of the departments or use the search function at the top and left panel of the page. Simply add the products you want to purchase to your shopping cart. After finalizing your selection, go to checkout. Having an Ojedi account will enable you to shop faster to purchase, re-order, view order history, add additional mailing address, and update your contact information.
How do I check my order?
If you have an account with Ojedi.com, you may check the status of your order online. You may also contact customer with your order ID for further assistance.
Do you accept international orders?
Yes.
Is there a minimum order?
No. We welcome all orders.
Is it safe to use my credit card?
Ojedi will not store your credit card information on our server. When you place an order on Ojedi.com, your information is secured using 256 bit Secure Socket Layer (SSL) encryption technology. Information you provide when placing an order is used for processing shipment, billing purposes, and communication. If you think your credit card or debit card has been used fraudulently, you must notify your card provider in accordance with its reporting rules and procedures. In addition, subscribing to our newsletter is completely optional. If you choose to subscribe, you will receive information about new products and discounts. For information on how we use any personal information you provide, please read our privacy policy.
What is your return policy?
We are unable to accept returns on original works of art, and do not offer refund for digital download due to the nature of the products. We also do not accept returns of clearance items. However, we will review refund request only for items that were damaged during transit or items with incomplete orders. Returns will only be accepted in unopened, original packaging. We will not be responsible for items returned without authorization. Ojedi does not offer exchange for any of its item. Please read our return policy for further details.
Do you have a product catalog?
Ojedi is an online retailer. All the products in our collection and the literature are available on Ojedi.com.
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